Spectiize, as a brand, is committed to ensuring full customer satisfaction with respect to the products available on our website, security & customer assistance. However, you can choose to exchange your damage product received only.
In the unlikely event that the order delivered is in damaged condition, we will make sure to provide you a replacement at the earliest. Our courier partner will collect the order from the address provided by you and will get it back to us.
Note: Must be create a video footage when customer 1st opening the order received package & need to upload that video in exchange option otherwise exchange policy will not be accepted . Shipments returned through any other logistic partner will not be accepted.
Return Charges
Domestic Order: Our courier partner will collect the order from the provided address (within India). Customer need not pay any shipping charges to return the product.
How to initiate the exchange process?
1. Customers should contact Spectiize customer support on 9836919616 or write to contact@spectiize.com within 24 hours from the receipt of product.
2. Customers should not return the product before receiving a confirmation mail from the customer support team about the same.
3. All the products must be returned in their original condition, unaltered and unused, in packed condition. The courier partner will not accept return shipments in case the package is not sealed by the customer.
4. Place the invoice/Authenticity card inside the package for return process. Without these, returns will not be processed.
5. In the meantime, you can reach out to our sales team who will assist you with placing of the exchange order.
NOTE: We shall not entertain any request after 24 hours from the date of receipt of the product.
Manufacturing Defect
Customer can visit any of the Spectiize stores to address a manufacturing defect
- Customer should ensure that the original invoice is available
- In case a replacement of frame/SG is required, the customer will be given an option of buying the same or a higher priced frame. In case he/she chooses to go for a lower priced frame, the price difference will not be refunded.
- In case the customer has got the frame fitted with a lens from some other shop (non spectiize), we will not take responsibility for fitting damage.
REFUND POLICY :
Before processing order customer can apply for refund . After started processing that order refund will not be accepted.
Note : if refund accepted then need to take 3-5 business days for refund customer account.
Contact Details:
Spectiize
Email- contact@spectiize.com
Contact – 9836919616
